I got an E certificate from United and am having difficulties using it. (United has found a way to reduce e certificate liabilities; hence the generosity of giving them out like candies for irr ops.) I called up unit.com support. The guys gave me some half baked answer. (FT guys on United forum have better answers.) I thanked him and was ready to hang up. He told me that I might be surveyed after the call and he wanted to know the score. He then told me that if the score is not 5 out 5 (or perfect score) he will have to transfer me to his boss and that he will look bad. I suspect by transferring me to his boss removes my call from the survey stack.

This is a first for me. An agent actually demands a perfect satisfaction survey score before he would let me do the survey. Amazing. This is what we get to look forward to. The management will think those guys in India are perfect when in reality they only allow happy customers to do the survey. I should have lied, tell him he is 5, and proceed to do an honest survey.