FlyerTalk Forums - View Single Post - They stole our seats... and wouldn't move
Old Aug 11, 2010, 11:17 pm
  #5  
GigoloArt
 
Join Date: Aug 2008
Programs: EK Gold, EY Gold, BA Gold OW Emerald, A3 *G, SV Skyteam Elite
Posts: 972
Sorry to hear that - i believe you acted in fair manner by not letting the entire plane waiting for you.

On the other hand I understand you anger, especially because you did receive the boarding passes for your seats as opposed have the seats assigned months before in "manage your booking" or even "online check-in" which does not give you a guarantee that you will get those seats.

I am surprised that EK's ground staff came on board to solve this. Normally, it is the purser who has the authority to deal with these kinds of issues. He/ she would also have assigned you seats in F, not to speak that he/ she would have taken the right measures to deal with PAX who do not obey to FA's orders.

Was the purse (brown uniform) with you? He / she normally deals in F and J (First and Business) and there is a supervisor for Y (eco)..
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