FlyerTalk Forums - View Single Post - Air Canada faces Twitter rage over PR nightmare
Old Aug 5, 10, 12:36 pm
  #12  
fly-yul
 
Join Date: Apr 2005
Location: YUL
Programs: AC SE
Posts: 2,105
Surprise, surprise there is more then one side to the story.


Update on G&M site:

Air Canada spokesman Peter Fitzpatrick has replied to an e-mail query asking for comment on the incident. Here’s his full reply


“Regrettably Tanner's electric chair arrived in damaged condition at La Guardia airport, we are sorry about this and are investigating. Our manager at the airport immediately sent the broken chair, which is custom made, out for repairs. We also supplied a manual wheelchair and later in the evening an electric wheelchair for his use in the interim. Once we learned the replacement chair was inadequate we got in contact with the family to see what we could do for them. Because the chair is custom-made it is difficult to get it repaired or replaced quickly but we are doing all we can.”
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