Thanks eshaq.
That is what I thought,and what I experienced with 2 of us travelling but this trip is somewhat different in nos of PAX and the many parcels.
I thought of trying EK direct but the email addresses for EK in the UK are for specific listed queries,not on this question.
Can someone post the UK customer services e address here please so I can get the official line (it is not mentioned in Faq)
thanks
SS