Wow, impressed - Meet and greet team at JFK
Landed at JFK yesterday from MXP and was met at the ramp by a Delta agent (alongside 1 other DM) and escorted fast track style through customs and immigration. I was told by the very kind agent that this is a new service that they are trying out for DM at JFK and if successful they will extend it to ATL as well.
As someone that regularly waits up to an hour plus to get through immigration I have to say what a great service this is and one that really does make DM stand out from other programs.
I have already written a long and gushing email to Delta to tell them how much I love them (credit where credits due and all) in the hope that this excellent program remains at JFK and hopefully extends to ATL soon (those lines are even longer).