Originally Posted by
Tiger_lily
Monday morning, 9am sharp. 01332 854000 and ask for pre-travel support. If you get anything that sounds vaguely like the call centre in India hang up and call back.
It's the Indian call centre that was driving me mad and giving me no confidence that this was going to get sorted. I was trying to find a UK number to ring but had failed until now.
Thank you FT and all who have given me advice.
I'll update with what happens on Monday.