Originally Posted by Starwood Lurker

If you have a hotel bill for the $$ spent in question, this would be a good use of the [email protected] email address, IMHO. Give your side of the story, attach the hotel bill, tell them what you expected, and let them do the research.

Best regards,

William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide

[email protected]