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Old Jul 6, 2010, 7:00 pm
  #8  
taupo
 
Join Date: May 2003
Location: Sun Peaks, Taupo.
Programs: NZ Elite, AC SE100K, Westjet Teal, Marriott Bonvoy Gold Elite, Nexus, Global Entry
Posts: 6,120
Paul, welcome to FT and thank you for participating. Air NZ has a lot right with it, however I have a couple of gripes about the Canadian version of the site.

Gripe1. The choice of cities to book from online is very limited. To book from another city, one has to call your call centre, explain the inability to book online and justify not having to pay the call centre fee. I have had to escalate this issue to a supervisor several times. This is annoying for the customer as well as a waster of resources for you.

Gripe 2. A maximimum number of four can be booked on NZ.com when the booking includes a connection on Air Canada.
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