Agree completely. This was NOT an apology in any way, shape, or form. The purpose of this email was to solicit wesleymouch for AA's sole benefit. I find this email to be spam that it is just as sleazy as a 'get rich quick' spam that lures you in.
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by wesleymouch:
Well, I think they blew it. What started out as a very nice, warm gesture of concern for inconveniencing me turned into a marketing ploy to get me to save them a few bucks a year on mailing me the hard copy of my AAdvantage statement!
Sometimes I think they don't get it AT ALL!</font>