Originally Posted by
jlemon
Thanks. Found the thread.
I certainly hope this situation at UA changes for the better when the merger is consummated. I have found CO to be quite user friendly with regard to booking awards on partner airlines.
CO has put in a lot of work into supporting all of the :-: partners, many of them online as well. However, they did make a statement during an earnings call, I believe it was Q2, where they were experiencing a high volume of OnePass rewards booked on partners which was expensive. One would think that CO management would hate to waste all the IT integration effort they've put forth into allowing partner bookings via agent and online, but you never know. I'm really interested to see which philosophy will win out in the potential merger.