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Old Jun 15, 10, 7:25 pm
  #5  
Sez_Who
 
Join Date: Oct 2009
Location: MCO
Programs: DL DM/MM, Marriott Plat Premier, HH Diamond, Hyatt Plat, Hertz PC
Posts: 4,082
I believe the "Elizabeth" is Elizabeth Reed, who heads up DL's customer care. Personally I have had great CS in the past month or two. Yeah, sometimes CSR/SMS needs to verify something with a supervisor but overall, pretty decent service.

Guess the polls about lousy service are finally getting to DL. That's a good thing.
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