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Old Jun 15, 10, 8:42 am
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socrates
FlyerTalk Evangelist
 
Join Date: Jul 2001
Location: Some place in this wonderful world (usually at 39,000 ft in seat 1C)
Programs: CO Gold Elite / NW Gold Elite
Posts: 13,747
Customer Care Survey

This is a new one on me....in the past I've received survey's to rate my flight experience but never been asked to rate my contact with customer care

Dear Socrates,

Thank you for contacting Delta Air Lines Customer Care regarding a recent experience you had with us. Feedback about your question or concern is very important to us and we recognize that it's our most valuable customers who take the time to contact us. For this reason, we would appreciate you completing this brief, 2-3 minute survey to share your feedback about how Customer Care handled your question or concern.

To complete the survey, simply click on this link:

http://www.link.com/

Due to the time-sensitive nature of this request, this invitation will expire on June 24, 2010. After that time, you will no longer be able to complete the survey.

Thank you in advance for taking the time to complete this survey for us. We look forward to serving you again on your next Delta Air Lines flight.

Sincerely,

Elizabeth
General Manager, Customer Care & Refunds
Delta Air Lines
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