Here's good news on Companion Upgrades
Previously customers traveling with a non-medallion companion had to be booked in K class or higher to be eligible for a complimentary upgrade. Well...no longer. That restriction is gone and medallion members traveling with a non-medallion companion are eligible for complimentary upgrades in ANY revenue fare class. Existing reservations will now be eligible for companion upgrades on L,U,T fares, but you MUST call in and request the upgrade.