Got walked a few years ago at the Drake when I was a Gold. I arrived at 11:30pm and they sent me to a seedy motel 20 minutes away in a bad part of Chicago. The loud music from next door kept me up the whole night. I sent an email during the night to the CEO(forgot his name) of Hilton complaining about how bad the motel was. I received a call the next morning on my cellphone from somebody in the CEO's office that The Drake belonged to Hilton International and not Hilton USA but they would forward my complaint. When I arrrived back at The Drake the next morning, I had to wait another hour before they had a room for me. However, they upgraded me to a junior suite on the EF and the GM sent me a bottle of wine and called me personally to apologize. I also received a certificate for a future free night at The Drake later in the mail. I was satisfied with their response.