Originally Posted by
Z-man
Well if you stay in a hotel twice a year I could understand that. CPWhatever if you stayed in hotels a lot then you would agree with the OP.
I stay in hotels a lot (circa 100 nights a year) and I agree with
CPRich, so that assumption doesn't stick.
This is a genuine complaint and should be addressed properly by the GM, but the issue is the email to the GM. It is far too wordy and has too much information and background context IMO. My suggestion would be to cut it down a bit and stick to the important facts of what the problem was (DND was not observed despite a late check-out being agreed) and what the OP wants the GM to do. (Investigate, review training policy etc)