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Old Apr 21, 10, 8:28 am
Join Date: Dec 2006
Location: Washington, DC
Programs: US-CP, UA, Marriott Rewards, HHonors, Avis,
Posts: 4,549
Originally Posted by MaineFlyer16 View Post
I booked an award seat on tomorrows PHL-LHR a month ago. So far, it looks like it will go. I called US today to try to cancel it to allow stranded pax go, and told them I could rebook in June or get the miles back--but no dice. They told me I had to pay a $250 redeposit guess I'm going tomorrow...hoping for VDB...and pissed at US for not allowing me to give up my seat to people who have been stranded here for days.
Yeah I don't understand this either; doesn't make sense to penalize someone who might be freeing up a seat for someone who needs it more. I'd think it's a win-win; US gets to accomodate someone who really needs it, the volunteer gets to make alternate plans in a timely fashion, and one less person to pay compensation for a VDB. The only thing I can think of as a justification behind this "all or nothing" type policy is increased consistency; if the ticket agents have a little more flexibility in allowing penalty-free changes, then it's another situation where you can get what you want simply by playing Agent Roulette and calling back several times till you find a Friendly. And inconsistency in applying rules is one of the most common gripes I see when it comes to US. So maybe that is where this comes from?
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