Old Apr 18, 10, 9:22 pm
Join Date: Feb 2007
Location: SFO, OAK
Programs: UA Mileage Plus 1K MM, IHG Plat, Accor Plat, Marriott Plat
Posts: 201
Originally Posted by mudd_stuffin View Post
What you experienced is technically appropriate. The booking agency (Cheapoair) has control of the booking and AC is technically not supposed to modify the booking.
Assigning seats is hardly a modification to a booking. I never experience this unwillingness to lift a finger at other airlines, most notably not at UA. I always book through AMEX travel for my business itineraries and go through UA to make changes, cancellations, and whatever else while they have the same rule on the books.

There's just a culture of bad attitude at AC IMHO, and not just on the phone. I've experienced it on many many occasions and not just on the phone.
crunchy is offline