Old Apr 18, 10, 8:20 am
  #100  
ajnaro
 
Join Date: Jun 1999
Location: Rio de Janeiro, BRAZIL
Programs: AA 4MM EXP; Starwood Lifetime Plt
Posts: 2,485
Originally Posted by Orange44 View Post
Here's a trip report from my stay February 15-23, 2010

...Called in advance and they let me upgrade a suite for a couple of hundred bucks a night. Would have preferred a free upgrade, but happy to pay to guarantee a suite during a peak period.

...Here's the problem. The Westin is the tallest building on the island. There are only 4 elevators. The whole time we were there at least 1 elevator was inoperable. At times TWO of the four elevators were out of service.

...We asked the concierge for directions to Madame Janette's (one of the best restaurants in the Caribbean, and likely the best restaurant in Aruba) - and the concierge couldn't provide directions and didn't have a decent map.

...Hotel policy was for PLTs to get 2 bottles of water in their room. Delivery was spotty at best. Some days none at all. Other days we had to call to have it delivered.
Here's our experience, in April 2010. The hotel appeared to be full. The first day we were assigned a junior suite, basically the same size as a suite, but open plan and in the back of the hotel. It was classified as 'ocean view' and it was indeed possible to make out the ocean in the distance. We did get a complimentary Platinum ocean-front suite upgrade on the second day, but only after insisting and eventually finding a very helpful receptionist who actually tried to find one. As for elevators, one was programmed to stop automatically on every floor (presumably as a courtesy to orthodox Jewish guests over the holidays and sabbath), but the others worked fine. The concierge had lots of maps and was very helpful. Bottled water was delivered without problems twice a day and the attendants were happy to provide as much as we wanted.

The weakest point of this hotel is the fact that exactly half of its rooms have no view at all as they face a neighboring hotel that blocks off nearly everything except very short stretches of mountains or beach, visible if you stick your neck out (this is known as 'island view' to the hotel). The other rooms face a lagoon and, further off, the sea. Only three rooms per floor, two of which are suites, actually face the sea. So, a real ocean-view room is nearly a statistically impossibility.
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