Horrible cancellation experience!
I had a room booked at the Hilton- Newark Airport and ending up hopping on the wrong shuttle and was taken to the Hilton- Penn Station (Newark). I did not have time to taxi back to the airport so I decided to book a room at a Hampton in downtown Newark. At 5:30pm I called the Hilton- Newark Airport to cancel my reservation and they informed me that I would be charged a full night stay! To make a long story short, after 30 minutes I was finally able to get the room cancelled at no charge. I'm a Diamond and feel that this was an absolutely unnecessary hassle for me to endure? I have the name of the manager I spoke to EMPLOYEE NAME REDACTED BY MODERATOR at the Hilton- Newark Airport. Do you think its worth it to call the Diamond desk and complain?
Last edited by squeakr; Apr 17, 2010 at 4:34 pm
Reason: employee name removed