FlyerTalk Forums - View Single Post - Volcanic ash cloud impacts LH flight operations
Old Apr 16, 2010, 4:40 am
  #43  
AlicorporateUK
 
Join Date: Oct 2009
Location: SJJ/AMS
Posts: 4,635
Hello guys
As I assume many of you, I have been affected by the recent events. Unfortunately I could not get through the LH call centre in Britain and therefore I have cancelled my ticket on-line. A confirmation was displayed saying "Your refund cannot be displayed as it will be calculated manually". I have heard somebody saying that the system will only refund taxes minus administration fees. Any idea? I assume that, if it is going to be calculated manually, they will clearly see that my flight had been cancelled due to the recent disruption.
Your thoughts would be much appreciated.
With thanks in advance,
G
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