Originally Posted by
kalia960
A few minutes ago, I was not transferred to a CSR. Instead I got the automated system which wanted to know how many MP apps, then name, then address... (I don't know what else, becauseI am already a member of MP so I hung up.)
The same thing happened to me this evening, but I got a person by answering "1" to the number of persons question and then pressing the "0" key, after unsuccessfully trying to get them to transfer me by saying "representative" (one of my automated system escape tactics). Once I got a person, the rest of the steps worked fine.