If I were you
kebosabi I wouldn't hold my breath waiting for an answer from
oneworld4u. His/her last post "post" was on Feb 9th (post# 238)
I'm still waiting for an answer to my post on Feb 10th (post# 240), even though we were originally told
As Kiwiflyer points out, responding this is just one of many, many tasks we have to perform, so please be patient if it takes us a few days to respond to points you post.
(from post #4, my emphasis)