Originally Posted by gabebalazs

I've called the phone number and the 4 vioce options were reservations, upgrades, enroll in Milage Plus, and manage my account.

Logically, I chose "Enroll", but it's not transferring me to a rep, it seems to be a voice machine controlled enrollement process (asking name, address etc.)

Am I supposed to be talking to a live rep? I don't want to just sign up for a new card with no 50K bonus miles. Or is that really the process, via a voice machine?