pmaddock

Sounds like it. Based on the handle and the number of posts I'm guessing its someone who works at a front desk, got a nasty Elite PC member, did some googling and decided to vent a little here. Another part of the social media/internet conciousness thing.

It does bring up an important point I think a lot of us need to remember - the upgrades aren't a guaranteed entitlement. I think the terms say space available. I don't know about you but as a general rule I ask off-handedly/politely if I've been lucky enough to get an upgrade whenever I check in. Something like 'so do Platinums get upgrades at this location' or alike. Sometimes I get told I've already been upgraded. At other properties it will trigger the Front desk person to take a look and/or go through the motions of seeing if an upgrade is available. If I get one I happily thank the person, if not its just too bad so sad and time to thank them for looking.

At no time should we launch into a verbal beratement, etc. Sometimes they just don't have the rooms - particularly at older properties that weren't built with many suite and/or highly occupied properties. I've had a lot of luck with upgrades but its not consistent and that's just the way life is.