Originally Posted by
Night Audit FTW
Please understand that upgrades are not always available. We will always try to sell those rooms at full price first, and sometimes people will stay over for another night. Yelling at my front desk clerks and calling corporate changes nothing. Well it does get you flagged in the system as a trouble guest. You don't want that, trust me. You won't see another upgrade ever.
Understand that upgrades are just that and are based on availability only. If you want a certain suite then please book that suite at the price it is offered. Don't count on that suite to be an upgrade.
Thank you!
Dear Front Desk Clerk,
We know you try to sell those rooms at full price first, even when we are checking in 4-5 hours after the normal check in time you tell us that there are no upgrades available despite having various higher rooms bookable at that very moment on the net.
We spend more money at a property that looks after us and exceeds our expectations, strangely enough we often provide more profit in such expenditure that what would have been realized from booking an upgraded room alone, the problem of being a captive audience, food for thought?