Join Date: Sep 2000
Location: Ottawa, Ontario, Canada
Programs: Aeroplan SE AND 1MM, HHonors Gold, Marriott Bonvoy Platinum , L'Accor Platinum
Posts: 9,580
My understanding is that there is no such person as a (dedicated) Elite Aeroplan agent. Only SuperElites have dedicated agents - the agents for Elite through basic Aeroplan members are one and the same - the only difference being that each level of service from Basic to Elite have different lines to the representatives, with the higher tier "phone numbers" actually being lines with a higher priority in terms of response.