I also had to fight for the Fall Free bonus points as they said since my flights had to be manually posted retroactively, they weren't going to give me the bonus. I would say that with Business Extra 75% of my international flights never post because of the way AA processes VIP's by re-issuing tickets with new ticket numbers. Most times when a reissue is done, they forget to re-enter the Business Extra number on the new reissued ticket. Compounded with the huge time lags in Business Extra postings, it is a huge pain to try to get flights posted with them.
Thanks, I guess that explains my missing trip to Berlin. (AA legs to BRU, and from LHR). I wish they could find a faster way to credit missing flights.