Originally Posted by
Blueboys999
Thanks for the replies. I did call Ambassador Services who called the hotel.
It seems that I can expect a wait of "at least 3 weeks" and to "call back if you haven't received it by the end of March".
To put it very mildly, I'm somewhat unimpressed.
If no news in a few more weeks, I'd start the process of taking it up with my credit card.
Though it may be a preference to you, I highly doubt you would get the BOGO reinstated. It never hurts to ask, I suppose.