Originally Posted by
dgilman
This would make sense, if I wasn't replying to Supermasterphil who offered a hypothetical about CO employees and the P-Club, which are in the US.
This isn't about cultural differences, this is about a company, LH, empowering and EXPECTING their employees to provide good customer service in the form of looking at the intent, as opposed to letter, of the rules. And customers holding them to that expectation.
It's LH's job to do a good customer service. This includes keeping people out of the lounge (try and keep them not crowded) that don't belong there because they are either not allowed to enter or because they are not willing to understand the rules.