Originally Posted by
TheBeerHunter
If it's been a couple of weeks, as you say, I'd definitely get Ambassador Services involved, and cc the hotel.
If it's taken a couple of weeks, there's definitely something wrong.
I would contact Guest Relations and/or Ambassador Services, ASAP. This is unacceptable, especially since IHG owns the property. You should not have to chase them. What an example they set.
mxm135
Last edited by MXM135; Mar 9, 2010 at 8:18 am
Reason: Typo