FlyerTalk Forums - View Single Post - Avis eToll - are we customers or criminals?
Old Mar 5, 2010, 7:04 am
  #3  
star_world
Suspended
 
Join Date: Jan 2001
Location: ORD / DUB / LHR
Programs: UA 1K MM; BA Silver; Marriott Plat
Posts: 8,243
Did you speak with the eTolls people? I've had to call them before and they were unnervingly helpful - took about 2 minutes to bring up the full record of charges, corrected a very large mistake (similar to yours - I had a charge of about $90 appear on my card from them due to "unpaid" charges). There was no detailed questioning from them at all, and the credit appeared on my credit card statement a couple of days later. I've had 2 other similar calls with them to correct charges.

I was expecting the worst too.
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