I have to ask ... what use would such a list serve? Okay, so I can check and see that the agent who just snarled at me has also snarled at other people. It's not like I really have a choice of who checks me in or who is working the gate.

In a recent thread, someone expressed concerns that he might somehow be blacklisted as a troublemaker if he filed a complaint. We were assured by one of the Air Canada employees who posts on this site that this would not happen. Why should we start a similar list of Air Canada employees? Is it fair to blacklist someone who is having a bad day, or who has been at work for 14 hours because of the latest mess at YYZ?

If you have a valid complaint about a particular employee that you think is serious enough to warrent action, then file an official complaint. There are processes in place to deal with this, and Air Canada does listen. Post about your experience here so we can all sympathize with you. But I think that identifying the person, even through an employee number, on a public forum is inappropriate.

[This message has been edited by StuMcIlwain (edited 03-06-2001).]