I agree with everyone else - I hate to see reports of what appear to be disgruntled employees taking their frustration out on passengers. Unfortunately too many employees, and one is really too many, have the attitude that everyone pays (insert cheap fare here) for their ticket and should realize that those cheap tickets are subsidized by the employees, so the passenger becomes the enemy.
Just idle curiosity, was it mainline or Express - I assume mainline out of DFW.
Jim