Commie,
I'm baffled as to why this happened. The upgrades scheme is simple SE,E,P. The only way a Prestige should get upgraded ahead of anyone is if he/she paid either the points for D class or is on a full fare J ticket and wasn't confirmed in J for that flight.
Sounds like inexperience and the gate agent may have given into the demands of two and hoped no one would notice. But if the manager got involved and the Prestige passengers still got the J seats I think there had to be more to it than that.
I'llMissCP,
Your name says it all, you were never willing to give us a chance. I wonder what kind of customer service I practised two nights ago when I gave 13 comp upgrades to Elite passengers and still sent the flight out with seats open in the back? You see, I figured that everyone would be more comfortable that way and my manager agreed. I wonder how many of those passengers were irritated. Now the man who used profanity towards me because of a 25 minute delay? Well, he sat in his originally assigned seat. I'm sorry that you feel this way about AirCanada because there are plenty of folks like me who bust our butts trying to make your flying experience better and no, it's not very easy to do that right now. Some passengers make it even harder.