I'm ticked. I wanted to take a paying reservation from 7 nights to 4 nights because I had booked 3 of the nights separately as a reward stay at a different time.
When I called today, the rep said oh the room rate had gone up so when "modifying" to the 4 nights instead of 7 that I would be paying $351 per night instead of the $256 that I booked with in November 2009.
Why can't we just drop the 3 nights?
I know for a fact I could have booked the 4 nights for the $256 each night back in November - it wasn't a special rate just for booking for a week. This had nothing to do with it even though the rep alluded something to this effect. I told her this was inaccurate.
This is so not right. I think I'm going to cancel the whole vacation at this Hilton and book another resort. Just.Not.Right.