Everyone makes mistakes, but when my order failed to appear 1-800-FLO** was HORRIBLE!! Basically they said they would re-ship but not overnight (ie. 5 days). They also claimed to have no way of crediting my credit card for the extra overnight fee I had paid.
this company is terrible when things go wrong!!
rich
ps. i did recently order a nice set for our house since the are an AA partner.
[This message has been edited by RichLond (edited 05-13-2001).]