Originally Posted by
yyliu88
Interestingly enough, My wife just checked in, despite the account has been locked, the front desk was still able to see her account number attached to the reservation and gave upgrade for Platinum.
Same here - checked in today to an IC, front desk looks at the reservation and my card, says "it's already entered" & gives a nice room upgrade. So it seems that the accounts are alive and well (??) just cut off from the outer world (internet access). After this stay and if the account is still unaccessible, I'll call CS to see what has been posted and what not (and I expect lots of things to post - my Amb accel nights will have just reached the treshold, it'll be 6 weeks since my checkout for the "stay 2 hotels get 10k", etc)