Originally Posted by
LonLH
"We can see seats, but can't price itin" etc.
That's the closest you've gotten. Have an agent build it, and when it doesn't price, then you need to escalate.
Basically CO's computer isn't auto-pricing it, so there's some sort of technical issue on their end. At that point, the agent has two choice -- A) find out why and get it resolved for you; or B) BS you and get you off the phone.
Since CO really watches how long an agent is on each call, they do better in their metrics with the B) BS you approach, which is the type of response you've gotten. Either you need to find a more confident agent, or you need to push back harder when you hear that.
I've trained dozens of CO agents over the years. It's just what you gotta do as a OP member.