FlyerTalk Forums - View Single Post - W Los Angeles Westwood 2007 on [Master Thread]

Feb 3, 2010, 5:39 pm

#57

KENNECTED

Suspended

Join Date: Oct 2003

Location: New York, NY

Programs: Delta - Gold; Starwood - Platinum; HHonors - Diamond & Avis Preferred

Posts: 10,869

Quote:

Originally Posted by masskrug

I stayed here in early December en route to the LA Auto Show. I booked a Fabulous Suite as SPG Gold and got...

a Fabulous Suite.

However, it was not as nice as the one in the above pictures. It did not have a fancy raised sink basin, and did not have a separate shower.

Hotel was not very busy, so I suppose they 'enhanced' me to a low floor room overlooking the ventilation fans between the buildings.

However, the Acura service is great. Not only will they give you rides, but you can 'rent' a MDX for the day as long as you have a copy of your car insurance.^

As a Gold member you aren't entitled to anything else in an all suite hotel. You do know what Gold members are entilted to, correct?

I'm a platinum and a returning guest. As a gold member you shouldn't expect that. I'm sure the suite I got was not a select standard suite and the hotel went over and beyond SPG benefits for my stay and I certainly wont expect that for my next stay.

Since you know for sure the hotel was not very busy (which is never a true indication of occupancy) did you ask to be moved to another room? If you didn't communicate your displeasure with your room assignment, then you got what you paid for.

Reply