Originally Posted by
YDJanet
Is there a place we can call to lodge our complaints here in the US? Any advice would be appreciated.
1-877-283-0898, option 4.
I don't know how much oversight DTAG in the US has over foreign operations, but you may as well try.
Originally Posted by
biggestbopper
Legal rule (USA and would likely apply to rental charged to US card): tenant not responsible for norman wear and tear. Similarly, renter not responsible for wear on tires.
Normal wear and tear (i.e. tread wear, or further damage that results from previous damage or a manufacturing defect): no. But if a customer actually (intentionally or not) causes damage to a tire by driving over a nail, bumping into a curb, or whatever, then that is not normal wear and tear and is chargeable, whether if it's a small, repairable leak or a blown sidewall.