View Single Post
Old Jan 25, 10, 2:20 pm
Join Date: Aug 2001
Posts: 1,176
Kudos to Honors Representatives

I would like to share an excellent experience that I had today with one of the HHonors representatives that monitors FlyerTalk.

I had an issue that the Diamond desk couldn't resolve. This morning I sent an email via FlyerTalk to the HHonors Representatives. I included my name and HHonors number, but no contact information. To my surprise, within a few hours, Christy (spelling?) called me and solved the problem to my complete satisfaction.

I was polite in my original email, and I kept my phone conversation with Christy light. I guess Mom was right after all. Civility and humor go a long way in getting things resolved.

Thank you, Christy!
bamboola is offline