Originally Posted by
SATTSO
I'm not saying TSA doesn't have a problem, or even severe problems. I jus simply belied that even if TSA fixed it's problems to some extent (nothing can be perfect, there will always be problems) TSA will still have a very negative image in the publics eye and the public will always tend to believe the negative stories. That part of humanity can not be fixed.
That sounds like the TSA isn't interested in cleaning up its public image. Why can't the TSA be magnanimous and make the changes despite potential negative stories?
This past week was a perfect example. Instead of digging in his heels, Blogger Bob went on the offensive over the article about Mikey the Cub Scout. If he had simply said the TSA was reaching out to Mikey's mother to fix the situation, PV would have been filled with people saying, "Wow. Great to hear, Bob. Keep up the good work." Instead, Bob is getting his just desserts.
Diffusing a potential PR nightmare is just not that difficult.