FlyerTalk Forums - View Single Post - Accor/ Le Club: experiences with best price guarantee
Old Jan 17, 10, 7:11 am
  #11  
Iamhappy
 
Join Date: Nov 2009
Location: Australia
Programs: SPG Gold, CX MPC Gold, Hilton Hhonors Gold
Posts: 230
Thumbs down Novotel/Accor's BPG - No joy

Booked a room on www.novotel.com for a night in their new Taipei Novotel.

Found on www.hotelclub.com exactly the same room with the same conditions for a lower price.

Used the BPG form on novotel's website.

Got an email reply from their France office 2 or 3 days later, telling me that the BPG is not applicable since the price on www.hotelclub.com is higher.

Wrote back to them with a pdf printout of the page from www.hotelclub.com which clearly shows the lower price.

Then got one back from accor with a printout from their checking on lm.hotelclub.net which shows a higher price than what I found on www.hotelclub.com

So instead of honouring a BPG, they went searching for a price higher than what I found on the same website. This is how they treat someone who stays away from home in hotels for more than 200 nights (nothing within the Accor chain) per year.

Good bye Accor/Novotel and let's never meet again!
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