Sky Club snack service changes
We have been reading your comments here about the snacks offered in our lounges for months in addition to listening to member feedback that we get directly from within the Clubs and from delta.com. It’s a hot topic and we assume that we will always encounter many vocal opinions no matter what we do, so we wanted address some changes we are making in a straightforward, matter-of-fact way before we implement them and offer you some insights as to why they are being made.
As many of you are aware, we have limited locations (ATL E for example) that offer pre-flight appetizers, which offer an increased level of food service. These select clubs are primarily aligned to support Delta’s international departures. We know that you also frequently comment on the overall selection and availability of snacks as we continue to harmonize the offerings of the pre-merger Delta and pre-merger Northwest locations. The change we are making will address both of these issues.
Starting on January 16, we will no longer offer pre-flight appetizers at the clubs where they are currently served in favor of providing a more consistent product across the entire Delta Sky Club network for longer periods of time throughout the day. We are very pleased that this will allow us to have a snack offering throughout the entire day a Delta Sky Club is open. Right now, for example, we serve an expanded snack offering from 4 – 7 pm but if you come to the clubs outside of those times, snacks are not available. (After breakfast, we are currently only offering pretzel mix, dried fruit, Biscoff cookies and Nutella). Therefore, beginning February 1, the expanded snack service will be offered from breakfast until the club closes all across the Delta Sky Club network.
We feel that working toward greater product consistency adds to the value of your membership for all of our members and is the right thing to do. We hope you enjoy the upcoming changes and yes, we will continue to listen to your feedback.
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