FlyerTalk Forums - View Single Post - Kingfisher First LHR-BOM and within India
Old Jan 9, 10, 6:45 am
  #7  
sven60035
 
Join Date: Aug 2004
Location: Dublin (Éire)
Programs: LH: Sen, AF: Plat; IC: RA; HY: Gold
Posts: 617
Leela Kempinski Kovalam Beach

While in TRV I stayed at the Leela Kempinski Kovalam Beach, what for a mistake.

I read reviews of the hotel before choosing it and the reviews together with the description of services and rooms made me choose a club room. I usually don’t stay at Kempinski hotels, being an Intercontinental fan myself, but I decided to give it a try lowering my expectations about service.

The arrival service at the airport was great (directly at the entrance to the terminal) and the handover to the driver was done fast, but there it immediately went downhill. The seatbelts don’t work (they are not needed here Sir), the front seat could not be moved (sorry sir) and the driver was about as friendly as an TSA officer.

On arrival check-in consisted out of being offered a drink and the room key, when asked if they need credit card, they told no, just a copy of the passport.

Once that was done I was escorted to my room being told that I had been upgraded to a top floor. Well not a big upgrade but given that I only have “I prefer” status (which is utterly useless) I did not expect more.

The room is quite small and the promised terrace (advertised as 1/3 of the room) is way small and only has 2 quite uncomfortable chairs on it. While it has a flat screen TV mounted on the wall, there is no radio or the advertised iPod Docking station (I was told, I need to order it, but they were out).

The bathroom is quite good with the ability to see through a glass window out to the sea if you are in it. The shower is good with loads of hot water coming from a dual mounted shower head.

The bed is very comfortable and a pillow menu allows you the choices you would expect.

The room is very clean and in good shape.

But this is where it ends, the soft product (i.e. service) is poor by any standards, most certainly there are some exceptions like some of the service staff in the club restaurant (at least the Monday/Tuesday/Thursday shift).
But otherwise Service is more forced and spotty than anything.

Here the most important points you should know before making a decision to stay here based on my Club experience:

Good:
  • Rooms are great for space
  • TV channels are offering a great choice
  • Living Room and Library available to relax beside sitting in the room
  • Some of the staff in the Club Restaurant is great
  • View from the balcony directly onto the sea with some view of the cliff.
  • Only one room next to you (but poor sound proofing means you can hear your loud neighbor).
  • 10 bottles of free mineral water a day (as one should not drink the tap water)
  • Laundry service actually removes the laundry tags from the items (which is very seldom done even in good properties)

Bad:
  • The rooms offer no sound proofing. You hear the waves crashing the whole time and at points they were so loud that you thought the world comes to an end
  • The private pool might look great but is not the cleanest and the sun loungers at the side are always taken, it’s hard to get a spot at a reasonable time
  • The club exclusive beach is a joke (as a previous poster mentioned), there is no beach.
  • Constant Power Outages, for 2 days now the power is constantly going on and off
  • No pro-active services, I frequent sat in the living room/library for long periods and at no time was I offered a drink or anything else despite the advertised “Complementary soft beverages, tea/coffee”
  • The menu in the Club Restaurant is very limited (the room service menu offers way more) and the food quality is constantly changing ranking from fabulous over average to microwave taste.
  • My flight leave at 1530 and they recommend to go at 1330 but despite “I Preferred” giving you a late check-out feature, they only can manage 1230 because they are full!
  • Housekeeping is taking 1 hour to clean the room and they come at different times despite the “housekeeping light” trying to tell them they should come.

They are trying to sell the club as ultimate experience but in my view, this is neither justified nor actually achievable with their current conditions.

If you are looking at the club experience of the Intercontinental Bali for example, than you have an example what a club experience should be, this is nothing more than an overpriced holiday inn trying to be a 5 star place.

I will not come back here and can only suggest that other who would like to come lower their expectations.
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