Welcome to FlyerTalk,
JeremyWake!
Did you send this message to Alaska Airlines and Qantas so they can look into the situation and deal with any problems that may be their fault (including system issues which prevented you from booking into C and personnel issues such as the rude treatment by Hazel)? If not, I would suggest doing that.
You can contact Alaska Airlines
here and Qantas
here.
Hope it turns out well!