Originally Posted by Aus_Mal

JeremyWakeYour primary issue is against Alaskan, not Qantas as they seem to have misled you about certain things.

You can buy these seats using points from Alaskan, who then pays Qantas for the seat.

At the time you made you booking, there were no FF seats available in Business, so Alaskan found you a Premium Economy seat.

The phone operators (Alaskan and Qantas it seems) have provided incorrect information - and this appears to be a common misunderstanding by phone operators in the U.S involving Qantas awards.

While you 'paid' for a Business return ticket, Alaskan did not get you booked into the Business cabin, so you did not have access to the lounge.