Originally Posted by
synd
But she also told me that everyone answering the phone at US had been called back to work even if it were their day off, and that they were scheduled for 16 hours shift. So they are trying the best they can! Its just that with so many flights cancelled they are completely overwhelmed.
Right, there's only so many resources a company can have. This is the equivalent of a 10 year flood. No business could afford to routinely staff for that.