Originally Posted by
emma dog
I'm unclear as to what your complaint is and what you're looking for w/r/t resolution. You are trying to fly from MSY to PXM. AA doesn't go to PXM and MX doesn't go to MSY. You tried to book on AA.com and got an error message telling you to call AA for more options. Inferring from your email it looks like you went and just booked tickets from MSY-MEX and then just purchased tickets on Mexicana from MEX-PXM.
Just to clarify from my understanding:
OP wanted an award from MSY-PXM.
Website said "can't be done on the site. Call."
OP booked MSY-MEX on the website and then bougth MEX-PXM.
OP now realizes that award MSY-PXM could have been obtained with a call, and same number of miles (I believe).
OP is trying to make the award be that and get money back for the purchased leg, based on misunderstanding/wording of the error message.
And that's what we're now discussing.
Cheers.