FlyerTalk Forums - View Single Post - DL response to CO changes?
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Old Dec 9, 2009 | 5:43 pm
  #113  
MikeMpls
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Originally Posted by GUWonder
Let's see how long it is until DL management capitulates and is coerced into providing some kind of systemwide upgrade that is better than the pretty much useless systemwide upgrades that DL issues currently and had planned on having in place next year too.

Does DL management dare to announce another modification of the systemwide upgrade terms in time to motivate more customers this year to acquire enough status miles for Platinum and/or Diamond Medallion status instead of taking maximum advantage of the rollover status miles benefit? Let's see, but even that won't be enough to build up all the trust that DL management has been destroying with its customer-unfriendly positions toward the "loyalty" program customers.
Don't hold your breath. Historically DL has so much inertia behind it that it will take 2-3 years to respond to changes in FF behavior.
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